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You made a pandemic pivot and created a tech modernization plan. But now you have to ask: is my technology still serving the needs of our employees and customers? Will my planning from 3 years ago hold up for the next five? If retailers and quick service restaurants hope to stay competitive, they need to reassess their tech roadmap to ensure it works for the long run. It starts with one of the most critical parts of any business, the employee and consumer experience.

This webinar brings together a panel of industry experts to discuss the best ways to assess your tech roadmap to ensure it will continue to meet the evolving expectations of employees and customers. Learn how to choose the right tech to future-proof your business, as our panel examines the current tech trends across retail and restaurants and offers critical questions to ask when planning a tech transformation. In this session, you’ll learn how to:

- Overcome the labor crunch with technology
- Build customer trust with improved tech
- Assess your current modernization plan
- Take next steps to update your tech

Hosted By Point B
  • Point B webinar platform hosts Ensure Consumer and Employee Loyalty With the Right Tech Strategy: How to Build a Tech Modernization Roadmap That Works
    Trusted by the world's leading organizations, Point B is a consulting firm that works at the intersection of expertise, industry insight and transformative technology. This collaborative approach enables you to solve your most important challenges, by bringing together the right mix of talent and technology to deliver greater value and impact. With over 850 associates in the US and 3000+ consultants around the world through our Nextcontinent partnership, we work where you do to deliver the change you seek.
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Featured Presenters
  • Webinar hosting presenter

    Ron Thurston

    Co-Founder, OSSY
    Ron is a highly accomplished retail executive and has proudly led the field teams for some of America's most beloved brands over the last three decades, including GAP, Apple, West Elm, Tory Burch, Bonobos Saint Laurent, and INTERMIX. Ron wrote his...
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  • Webinar hosting presenter

    Rich Faltot

    Customer Director, Consumer & Retail, Point B
    Rich brings over 20 years of experience consulting across multiple industries focusing on Consumer & Retail. He has worked with enterprise grocers, quick service restaurants, and various consumer packaged goods brands to lead them through complex...
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  • Webinar hosting presenter

    Kristi Maynor

    Chief Experience Officer, People & Technology, Topgolf
    Kristi brings to her role as Chief Experience Officer: People and Technology, a deep understanding of and passion for digital transformation, the process of building a strong performance and people-oriented company culture, business strategy, and...
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  • Webinar hosting presenter

    Himanshu Parikh

    CIO & Digital Transformation Leader
    Himanshu is a seasoned, high-energy technology leader with over 25 years of experience with Fortune 100/500 companies leading strategic planning, technology/business solutions, and organizational development. He has a proven track record of...
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