About
Retail dynamics and consumer expectations shift quickly, giving an edge to brands that offer personalized, connected shopping across multiple touchpoints. Now more than ever, organizations need to anticipate and adapt to these changes, aligning their people and operations to deliver seamless customer experiences. Focusing on the essentials can help set your business up for success.

You’ll hear from George Hines, Senior Vice President, Chief Innovation and Technology Officer at Lithia Motors, Chris Wanlass, Vice President & General Manager for Nordstrom New York, and Tim Ceci, Principal Consultant, Consumer & Retail at Point B, as they discuss top priorities for exceeding customer expectations.

You’ll learn:

- How to support your teams and build a service-oriented culture

- How operational agility can give you a critical competitive edge

- How people and operations come together to drive customer experience

Hosted By Point B

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