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About
Retail dynamics and consumer expectations shift quickly, giving an edge to brands that offer personalized, connected shopping across multiple touchpoints. Now more than ever, organizations need to anticipate and adapt to these changes, aligning their people and operations to deliver seamless customer experiences. Focusing on the essentials can help set your business up for success.

You’ll hear from George Hines, Senior Vice President, Chief Innovation and Technology Officer at Lithia Motors, Chris Wanlass, Vice President & General Manager for Nordstrom New York, and Tim Ceci, Principal Consultant, Consumer & Retail at Point B, as they discuss top priorities for exceeding customer expectations.

You’ll learn:

- How to support your teams and build a service-oriented culture

- How operational agility can give you a critical competitive edge

- How people and operations come together to drive customer experience

Hosted By Point B
  • Point B webinar platform hosts From Online to In-Store: Essential Tips for a Seamless Customer Experience
    Trusted by the world's leading organizations, Point B is a consulting firm that works at the intersection of expertise, industry insight and transformative technology. This collaborative approach enables you to solve your most important challenges, by bringing together the right mix of talent and technology to deliver greater value and impact. With over 850 associates in the US and 3000+ consultants around the world through our Nextcontinent partnership, we work where you do to deliver the change you seek.
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Featured Presenters
  • Webinar hosting presenter

    George Hines

    Senior Vice President, Chief Innovation & Technology Officer, Lithia Motors & Driveway.com
    George Hines is Senior Vice President and Chief Innovation and Technology Officer for Lithia Motors and its eCommerce platform driveway.com. Before joining Lithia motors, George held technology and innovation leadership roles at Massage Envy...
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  • Webinar hosting presenter

    Chris Wanlass

    Vice President & General Manager, Nordstrom New York
    Chris grew up in a small town in Utah and that is where his journey began with Nordstrom in 1992. He has since held many leadership roles in buying and store operations. In 2014, Chris was responsible for opening both the first International...
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  • Webinar hosting presenter

    Tim Ceci

    Principal Consultant, Consumer & Retail, Point B
    Tim has over 30 years of retail industry experience in business development, multi-store management and related omnichannel projects. He effectively led teams to maximize revenue/profitability and growth on a variety of platforms with a broad...
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