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About
Healthcare Payers have reached a key inflection point in their need to deliver the best experience across every aspect of a customer’s journey. In this age of true consumerism in Healthcare, customers expect more. They want you to know them, understand them and get them what they need before they ask for it. But Payer organizations can have fragmented, siloed channels, operations, data and systems that make it impossible to deliver on the needs of their customers.

Point B experts share how to tackle this challenge and guide Healthcare Payers towards a holistic approach to achieve your member growth goals by understanding and addressing underserved or unmet needs at every engagement point in their journey.

Hosted By Point B
  • Point B webinar platform hosts Accelerating Member Growth and Retention by Addressing the Customer Experience for Healthcare Payers
    Trusted by the world's leading organizations, Point B is a consulting firm that works at the intersection of expertise, industry insight and transformative technology. This collaborative approach enables you to solve your most important challenges, by bringing together the right mix of talent and technology to deliver greater value and impact. With over 850 associates in the US and 3000+ consultants around the world through our Nextcontinent partnership, we work where you do to deliver the change you seek.
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Featured Presenters
  • Webinar hosting presenter

    Michael Valitchka

    Chief Delivery Officer, Point B
    Michael's experience has focused on addressing various operational and strategic issues within hospitals, health systems, and health plans. He has worked on various initiatives, including strategic service pricing, revenue cycle improvement,...
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