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About
Healthcare Payers have reached a key inflection point in their need to deliver the best experience across every aspect of a customer’s journey. In this age of true consumerism in Healthcare, customers expect more. They want you to know them, understand them and get them what they need before they ask for it. But Payer organizations can have fragmented, siloed channels, operations, data and systems that make it impossible to deliver on the needs of their customers.

Point B experts share how to tackle this challenge and guide Healthcare Payers towards a holistic approach to achieve your member growth goals by understanding and addressing underserved or unmet needs at every engagement point in their journey.

Hosted By Point B
  • Point B webinar platform hosts Accelerating Member Growth and Retention by Addressing the Customer Experience for Healthcare Payers
    Trusted by the world's leading organizations, Point B is a consulting firm that specializes in business transformation and technology services. We are committed to making an impact for our customers and leveraging technology to unlock human potential. Leading change takes courage, innovation, focus, and partnership. We’re here as your champions. We exist to help solve your greatest challenges by collaborating across your organization and helping you go beyond what you thought was possible.
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Featured Presenters
  • Webinar hosting presenter

    Michael Valitchka

    Chief Delivery Officer, Point B
    Michael's experience has focused on addressing various operational and strategic issues within hospitals, health systems, and health plans. He has worked on various initiatives, including strategic service pricing, revenue cycle improvement,...
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