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About
In today’s fast-paced automotive industry, enhancing customer experiences and streamlining operations are more critical than ever. This webinar from Point B provides an insightful discussion on the transformative power of deskless worker solutions to create seamless experiences for both employees and customers. By improving the efficiency of service technicians, empowering sales teams, and enhancing dealership operations, these solutions can drive loyalty and increase sales.

You’ll discover how digital optimization allows you to provide consistent and personalized experiences that help you truly know your customer. Learn how to break down silos within automotive functions, expand visibility, and coordinate effectively across sales, service, and management teams.
Agenda
  • Integrate with Legacy Systems: Discover how deskless worker solutions connect with existing legacy systems, enhancing the speed and accuracy of information flow to internal and external customers.
  • Break Down Silos: Learn how to eliminate silos within your organization, creating seamless communication between dealerships, finance, sales, and service departments. Enhance visibility and workflow management, lead sharing, and coordination, ultimately driving better financial performance.
  • Be Tailored to Automotive's Needs: Explore how Point B solutions have transformed traditional retail settings and are tailored to meet the unique challenges of the automotive industry. Enhance service delivery, parts management, finance, and insurance operations with technology designed for deskless workers, maximizing your tech investments for happier employees and customers.
  • Enhance Customer and Employee Experiences: Understand how coordinated multitasking and role-sharing enables teams to collaborate effectively. Discover how to streamline the lead process, improve financial performance, and deliver consistent customer experiences across all touchpoints.

Hosted By Point B
  • Point B webinar platform hosts Breaking Silos: Deskless Worker Solutions for Automotive Operations
    Trusted by the world's leading organizations, Point B is a consulting firm that works at the intersection of expertise, industry insight and transformative technology. This collaborative approach enables you to solve your most important challenges, by bringing together the right mix of talent and technology to deliver greater value and impact. With over 850 associates in the US and 3000+ consultants around the world through our Nextcontinent partnership, we work where you do to deliver the change you seek.
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Featured Presenters
  • Webinar hosting presenter

    Jesse Burns

    Managing Principal, Point B
    Jesse brings more than 10 years of leadership experience in management consulting, impact investing and start-ups. He is an accomplished strategist and innovation leader specializing in developing new customer experiences to develop, validate and...
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  • Webinar hosting presenter

    Lauren Edwards

    Automotive & Mobility Leader, Point B
    Lauren focuses on aligning customer strategy and execution. She has over. 10 years of experience in the consulting industry, primarily focused on the Automotive, and Aerospace & Defense industries. She is passionate about partnering with customers...
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  • Webinar hosting presenter

    Lisa Glynn

    Customer Director, Point B
    Lisa is an executive with over 20 years of experience leading large-scale business and digital transformations, specializing in strategic initiatives for Fortune 100/500. She excels in problem-solving and leading high-performing teams that deliver...
    Full Profile