In a resource-constrained environment, retailers and restaurants are looking for innovative ways to unlock growth. Using an operational excellence lens to scale is critical, or you risk doing more harm than good. To avoid jeopardizing customer and employee satisfaction, your business needs to develop a shared understanding of operational excellence and invest strategically in initiatives that boost efficiency, empower employees, and deliver consistent, exceptional brand experiences.
Yet achieving operational excellence is easier said than done. Leaders often struggle to develop the right strategies for change or are caught in reactive cycles of putting out fires. There’s a better way. Join Pizza Hut and Point B experts as they share practical solutions leaders can use to grow and optimize their operational blueprint.
Price
Free
Language
English
Who can attend
Everyone
Dial-in available? (listen only)
Not available.
Agenda
How to define operational excellence in your business
Proven strategies and tactics to address common operational excellence problems
Actionable steps for implementing operational excellence initiatives
Hosted By Point B
Trusted by the world's leading organizations, Point B is a consulting firm that works at the intersection of expertise, industry insight and transformative technology. This collaborative approach enables you to solve your most important challenges, by bringing together the right mix of talent and technology to deliver greater value and impact. With over 850 associates in the US and 3000+ consultants around the world through our Nextcontinent partnership, we work where you do to deliver the change you seek.
As the Senior Principal of the Consumer & Retail Practice at Point B, Julie brings over 20 years of experience crafting outstanding customer and employee experiences. Her expertise lies in guiding clients to foster engaged and loyal relationships....
Laura leads the National Operations and Process Improvement practice. This includes leveraging process improvement disciplines and Lean Six Sigma to improve all areas of operations and supply chain. I have experience leading process improvement...
VP Global Phygital Strategy and Innovation | Pizza Hut for Yum! Brands, Inc.
Teresa Hegdahl is an accomplished strategy and innovation leader in the retail industry. As VP Global Phygital Strategy at Pizza Hut, she's leading initiatives to integrate digital and physical touchpoints in the customer and team member journey....
As a Customer Executive, Consumer & Retail at Point B, Kirsten brings over 15 years of experience working with healthcare and retail companies to develop growth strategies, identify areas to enhance customer value and improve operational...